Aura Arabia Shipping Policy

Thank you for choosing Aura Arabia! We offer convenient delivery across the GCC region. Here's a breakdown of our shipping policy to ensure a smooth shopping experience:

Delivery Zones and Charges:

• **UAE (except Western Regions and Abu Dhabi):**AED 15-50 depending on product size and weight.

• UAE (Western Regions and Abu Dhabi): AED 20-100 depending on product size and weight.

• GCC countries (excluding UAE): AED 100-1000 depending on product size, weight, and destination country .Customs charges may apply by the courier based on the country law.

Delivery Timeframes:

• UAE: Most orders are delivered within 2-5 working days. However, sewing machines may take 10-15 working days due to their size and weight. A few Ikea products with special import requirements may take 29-35 days for delivery. This information will be clearly mentioned on the product page.

• GCC countries (excluding UAE): Delivery typically takes 5-20 working days depending on the destination country.

Wrong Item Received:

• If you receive an incorrect item, please contact us at info@auraarabia or WhatsApp within 24 hours of delivery. We'll work swiftly to arrange a replacement or exchange at no additional cost.

Returns and Exchanges:

• We accept returns and exchanges within a reasonable timeframe, subject to certain conditions. Customers are responsible for return shipping charges.

• Please note that original shipping charges are non-refundable.

Additional Points:

• We use reliable courier partners to ensure secure and timely delivery.

• You will receive a tracking number upon shipment to monitor your order's progress.

• For expedited shipping options or specific delivery inquiries, please contact our customer service team.

• We reserve the right to use alternative couriers for oversized or bulky items to ensure safe delivery.

We strive to provide a positive delivery experience. If you have any questions or concerns, please don't hesitate to contact us.