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Aura Arabia Shipping Policy
Thank you for choosing Aura Arabia! We offer convenient delivery across the GCC region. Here's a breakdown of our shipping policy to ensure a smooth shopping experience:
Delivery Zones and Charges:
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**UAE (except Western Regions and Abu Dhabi):**AED 15-50 depending on product size and weight.
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UAE (Western Regions and Abu Dhabi): AED 20-100 depending on product size and weight.
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GCC countries (excluding UAE): AED 100-1000 depending on product size, weight, and destination country .Customs charges may apply by the courier based on the country law.
Delivery Timeframes:
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UAE: Most orders are delivered within 2-5 working days. However, sewing machines may take 10-15 working days due to their size and weight. A few Ikea products with special import requirements may take 29-35 days for delivery. This information will be clearly mentioned on the product page.
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GCC countries (excluding UAE): Delivery typically takes 5-20 working days depending on the destination country.
Wrong Item Received:
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If you receive an incorrect item, please contact us at info@auraarabia or WhatsApp within 24 hours of delivery. We'll work swiftly to arrange a replacement or exchange at no additional cost.
Returns and Exchanges:
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We accept returns and exchanges within a reasonable timeframe, subject to certain conditions. Customers are responsible for return shipping charges.
- Please note that original shipping charges are non-refundable.
Additional Points:
- We use reliable courier partners to ensure secure and timely delivery.
- You will receive a tracking number upon shipment to monitor your order's progress.
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For expedited shipping options or specific delivery inquiries, please contact our customer service team.
- We reserve the right to use alternative couriers for oversized or bulky items to ensure safe delivery.
We strive to provide a positive delivery experience. If you have any questions or concerns, please don't hesitate to contact us.
